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Useful Information

Order cancellation and refund

Before delivery of the product: if you change your mind, you can terminate the contract with us
at any time after ordering our standard product(s), and recover your deposit.
After delivery of the product: you may return the standard product(s) delivered to you and get a
full refund within the cooling-off period of 14 days after delivery.

Reasons for a refund

Refunds and returns shall be possible in the following cases:
a) ordering of a standard product;
b) significant changes made to the product or its price after ordering;
c) defects or incorrect description of the product;
d) if you change your mind and want to return the product exercising the legal right under the
Consumer Contracts Regulations 2013.

Preconditions for a refund

You may seek a refund if not more than 14 days have passed after the product delivery and the
product returned is good condition, unaltered, in the same packaging in which it was delivered.When we receive the order from you, we will carefully examine and assess it. The product(s)
being returned must be properly packed to avoid any damage or lost parts during transportation.

Return of bespoke products

NB! In the case of bespoke or modified products, you may not terminate the contract within the
cooling-off period of 14 days, return the product after delivery and receive a refund. If the
manufacturing of the product has been started or the product is already manufactured, you will
not be eligible to a refund of the 30 % deposit payment.

When and how a refund is provided?

If the product packing is returned in same condition as we sended,the product packages condition, you will be refunded the full price paid by
you for the product(s). The refund will be paid in the same manner as you used for payment,
unless we otherwise agree. You will receive the refund within 14 days from the day on which we
receive or collect from you the product or on which you produce the proof of sending the product
back to us.

How to apply for a refund?

To initiate the return process, please contact us by email or post and send the invoice copy to:

For further details please visit the Returns section of our Terms & Conditions. If you need any
clarification on the returns process, we will be glad to answer any questions, just contact us by phone
01782493847 or email:

Tell us about the product you are looking for

Provide some details about the product you are looking for (the purpose of use, area, dimensions, design, etc.). We will get back to you as soon as possible (usually the same or next working day).


Request site visit

  • Our qualified specialist will come to your location for product and building advice
  • Site visit fee: £100.00 – £300.00 (depending on your postcode). The fee will be refunded in the event of placing an order after a visit.
  • Provide your details below to arrange a visit or call us

Want us to call you back and offer some product advice?

Leave your phone number below and we will get back to you, usually the same or next working day.

Call To Order

+43 000 0000 000